When We Are Closed

You can call 111 when you need medical help fast, when it‟s not a 999 emergency.

NHS 111

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre, an out of hours GP, Community nurse, emergency dentist or a late opening Pharmacist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year, Calls from landlines and mobile phones are free.


In an acute emergency dial 999.

The following conditions Emergencies and are best dealt with by calling 999.

  • If you think you are (or someone you are with is) having a stroke
  • If you think you are (or someone you are with is) having a heart attack
  • If someone collapses or is unable to breathe
  • If someone is bleeding heavily
  • If you think your child has meningitis

In any of these situations if you ring reception they may advise you to call 999 as delaying treatment can lead to serious consequences.

If you need to be seen IMMEDIATELY then the surgery is not the place to go as there may not be a doctor or nurse there.

Appointments+ / Urgent Treatment Centre at Lymington Hospital – out of hours appointments

The provider of the service formerly known as The Practice has changed from 1st July 2019 and is now called Appointments+.  It is located at Lymington New Forest Hospital in Ampress Park, Wellworthy Road, Lymington, SO41 8QD.  Parking is available in the hospital car park and on roads nearby.  Please note that charges apply in the hospital car park.

Appointments+ is an invaluable extension of our services, offering appointments during evenings and at weekends.  Appointments can be booked via Wistaria and Milford Surgeries during our opening times or by calling NHS 111.

Opening hours for Appointments+ are 6.30pm-10.00pm, Monday to Friday and 8.00am to 10.00pm, Saturday, Sunday and bank holidays.

The Urgent Treatment Centre at Lymington Hospital is the service formerly known as Minor Injuries Unit.  In addition to the walk-in service for minor injuries, treatment will now also be available for minor illnesses.

You may be offered a pre-booked appointment if you call NHS 111 for advice or you can attend the walk-in service 365 days a year between 8.00am and 9.00pm.

NHS Walk-in Centre

NHS walk-in centres provide fast and convenient NHS treatment. You will be seen by an experienced nurse for advice, assessment and treatment for minor ailments and injuries. You don’t need an appointment. The nearest NHS walk-in medical centre is:

West Southampton NHS walk in centre, 1a Howard’s Grove, Southampton S015 5PR

Open 7.00am – 10.00pm 7 days a week.