To Request an Appointment, Medication Queries, Cancel an Appointment & any other General Assistance.
Please use our KLINIK SYSTEM to submit a request for care – CLICK HERE
- Select Service you Require
- Fill in Your Information
- Contact From GP – Depending upon your medical need we will contact you to arrange an appointment or provide you with advice by text or phone.
The service is open 6am to 6pm Monday to Friday excluding bank holidays.
Please note Klinik is not available outside these times, as the surgery is closed.
Any requests submitted outside these hours would not be actioned until the surgery re-opens and therefore any urgent requests received would not be prioritised when we re-open due to a back log.
If you do not have internet access then our call handlers can request a GP appointment for you by completing the triage questions.
This can be done by telephone or via a touchscreen in the privacy rooms beside reception at Wistaria or Milford Surgery.
When to call 999 or to go to A&E
You should not use this service and call 999 or attend A&E if you (or the person you are submitting a request for) has a life threatening emergency such as one of the following. If you are in any doubt you should call 111 immediately for advice.
For more information see our FAQ – Wistaria and Milford Surgeries
Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Flu vaccinations start in October. For more details visit our Flu Page.
Visit the patient portal for links to various resources including ways to update your details, submit home blood pressure readings and more.
These are available at the Surgery with a Flu vaccination. Alternatively they can be booked via the National Booking Service.
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Non-urgent advice: Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
