Non-urgent advice: Notice

To help stop the spread of COVID-19 we have made the decision to temporarily suspend the booking of appointments online. We hope you will understand and support us in this decision. Anyone who had made an appointment online will be contacted to find out if they have any symptoms.

How to book?

Wistaria Telephone: 01590 672212

Milford Telephone: 01590 643022

If you have already registered with us for online access, you can make an appointment online using the link above.

It is preferable to make an appointment by telephone or online in advance if possible.  You may call in at reception to book appointments as well.  We encourage patients to see their usual doctor wherever possible.  However, when your doctor is away you may be asked to see another GP.

To see a detailed timetable of GP availability please link below

Urgent Appointments / “on the day appointments”

We keep a number of appointments clear on each day to allow for patients who need to be seen on the day because they have become unwell. These allow patients with conditions that they consider urgent to be seen on the same day. However, using these inappropriately means that someone who may need the appointment will not be able to be seen. If you are unsure you can ask a doctor to call you to discuss or you can ask reception what they think as they may be able to advise you.

Extended Hours Appointments

Extended hours appointments are available outside our usual opening hours on early weekday mornings and late evenings for patients who are unable to attend the surgery during our usual working hours. Please ask reception and explain that you cannot attend during usual hours. We try to be flexible with appointments and if you are unable to get an appointment at a time that is convenient for you reception will do their best to help.

Telephone Appointments

Telephone appointments can be booked with reception if you do not feel you need to see a doctor or nurse but would like to discuss something with them. The surgery staff are trained to take messages for you, give results of investigations and help you get in touch with other members of the practice Team. Please note that any results should only be given to the patient themselves, rather than to a third party, unless that is done with the patient.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

DNA (did not attend) Appointments

Unfortunately approximately 225 appointments per month are (DNAs), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.

The effect of this is:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources

All DNAs will be logged on the practice computer as per our DNA policy, patients who DNA on three or more occurrences will be contacted by the practice manager. Further occurrences may result in offending patients being removed from our practice list.

eConsult Online Service

eConsult is an alternative way to contact your GP if you’re not sure if you need a face to face appointment. This gives adults medical advice via their GP practice’s website, which is helping patients get support more quickly.

Please note that eConsultations are separate to our online access facility and can be used by any of our patients without being signed up to online access – you just need to go to our website and on the home page click on ‘Contact your doctor online (e-consultation)’ in the purple box.

The scheme is freeing up precious time for doctors to see the patients who need their help most and many people are already finding the service a convenient way to access medical advice 24 hours a day.

The GP web service helps patients decide if they really need to see a GP or find out what other options are available to them. eConsult offers:

* self-help information   * signposting to services

* symptom checker which can help them establish whether they need a GP appointment * an online service to get GP advice for non-urgent health conditions

Patients who decide to submit a request for GP advice (it’s a questionnaire) will receive a response by the end of the next working day – and usually much faster.  The practice contacts each patient to let them know the outcome of the eConsult, which could include being offered an appointment, talking to a healthcare professional over the phone or collecting a prescription.