Meet the Team

Partner GPs

GP Associates

Dr Camilla Janssen (f)
MBbCh MRCGP DFSRH (Milford Medical Centre)

Camilla joined the practice in October 2014 and typically works on Tuesdays and Thursdays. She completed her medical training in the University of Wales, Cardiff becoming a member of the Royal College of General Practitioners in 2004. She also holds a diploma from the Faculty of Sexual and Reproductive Health and her areas of interest include women’s health, covering menopause and contraceptive services. She fits contraceptive implants and coils for our patients locally. Camilla settled in the New Forest in 2008 after a varied medical career spanning expedition medicine, as well as a stint working in Australia and a medical centre in Val D’Isere. She has also spent time working with the prison services and with the army.Outside the surgery she acts as a local representative for the Hampshire and Isle of Wight Local Medical Committee. She is involved in organising a GP education programme to keep local GPs up to date and is also involved in teaching medical students at Southampton University. Camilla is married with two young girls who keep her very busy and when time allows, she enjoys the outdoors, the forest, the sea, paddle boarding, cycling and skiing.

Dr Victoria Makin (f)
BM BPharm (Hons) MRCGP DRCOG DFSRH (Wistaria Surgery)

Dr Makin qualified from Southampton Medical School in 2004.  After working in Southampton General Hospital and Queens Medical Centre Dr Makin moved to the north east where she worked in A&E, paediatrics and gynaecology.  She trained as a GP in Northumberland where she lived until 2014.  Dr Makin has a particular interest in child health and adult medicine.  Personal interests include art and crafts, swimming and spending time outdoors with her young family.

Dr Jiexin (Jess) Zhao (f)
MBChB, MRCGP, PhD, BsC (Wistaria Surgery & Milford Medical Centre)

Dr Zhao qualified from University of Edinburgh in 2007.  She formally joined the practice in 2019 after completing her GP registrar training at Wistaria Surgery.  Dr Zhao completed a PhD in Molecular Physiology at Imperial College London and has particular interests in medicine of the elderly and mental health.
Born in China, Dr Zhao grew up in Scotland and settled in Hampshire five years ago.  In her spare time, she enjoys gardening, rambling and travelling.

Dr Andrew Hodgson (m)
MBChB, MRCGP, MPhys (Wistaria Surgery)

Dr Hodgson qualified at Warwick Medical School in 2015 having previously achieved a degree in Physics at UMIST, Manchester. He then worked at Southampton General Hospital, Princess Anne Hospital and Lymington Hospital before completing his GP registrar training at Wistaria and joining the practice in 2020. He has a particular interest in child health and infectious diseases, as well as medical education. In his spare time he enjoys running, cooking, travelling and learning foreign languages

Dr Louise Reynolds (f)
MBChB MRCGP DFSRH (Wistaria Surgery)

Dr Reynolds qualified from Bristol Medical school In 2007 and completed her General Practice training at Wistaria surgery in 2010. She has since worked in Southampton and rural Wiltshire but is excited to join our team at Wistaria Surgery again.
Dr Reynolds also teaches at Southampton Medical School and has a particular interest in dermatology.
Outside of work she is kept busy by her young family and she enjoys sewing and baking.

Practice Management

Jan Lamont Dip PCM

Jan has worked in primary care since 1989 and joined our practice in 2007.  As Practice Manager she is responsible for the smooth running of the two surgeries and heads a comprehensive team of practice nurses, administrators, secretaries and receptionists.  The practice team work hard to provide quality services to our patients.  If you have any concerns regarding our service then please refer to our practice manager in the first instance.

Administration

Team Leader Wistaria and Milford

Rachel Plumb joined the practice in August 2013, was promoted to Team Leader at Milford Medical Centre in 2016 and promoted again in April 2019 to Practice Team Leader.  Her role is to support the partners for both surgeries and to assist the Practice Manager with the smooth running of the admin team at both surgeries and day to day maintenance issues.  She can also deal with patient queries, your concerns, suggestions and complaints.

Becky Higgins – Finance Officer Becky joined our practice in 2012.  She had previously worked in retail and investment banking.  As our finance office Becky is mainly responsible for processing and reconciling income and expenditure and ensuring that the Practice operates in a profitable and cost-effective manner in keeping with the financial aspirations of the Partners.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.  They can provide basic information on services and results and direct you to the right person depending on your health issue or query.  Receptionists make most of the patient appointments with the GPs and nurses; they may suggest a telephone or eConsult appointment rather than a face to face appointment with our GPs.  They also perform other important tasks such as giving details or recent test results and messages from our GPs, issuing repeat prescriptions and dealing with prescription enquiries.

Secretaries

If your doctor is in surgery seeing patients and you have a query, please ask to speak to our secretarial team as they may be able to assist you or will ring you back later with the information you require.  As well as dealing with referrals to secondary care they can also help you with general enquiries regarding medical reports, financial claims and will deal with patient requests to review their medical records.

Our IT Team

Our IT team support the accuracy of patient electronic records and produce reports on clinical data, both for patient care and surgery funding.  Together with our Partner IT lead and Practice Manager – the team introduces and supports software tools and methods to improve the efficiency of the surgery and to provide patients with more convenient access to surgery facilities and information.   We are very fortunate to have an experienced Patient group member who works closely with the IT team and our Practice Manager to update patients via our website and social media.

Care Navigator

Clare Richardson is our Care Navigator, who some of you may have already met.  Clare joined our team in October 2016 and looks after both Wistaria and Milford patients.  Her role is to provide a single point of access for patients and/or carer concerns, usually for the elderly and she can help access required services and signpost relevant information.

By assisting you to access health, social and community services your Care Navigator aims to help you maintain your independence and safety at home, avoiding hospital admissions. You can contact Clare directly, so if you have recently been in hospital or have any queries about your ongoing care or how to stay safe and independent at home please contact her via the surgery.

Medicines Optimisation Pharmacist

Helen Plumb also joined us in October 2016 and she too works over both sites.  This is a trial post being funded by Better Local Care and the West Hampshire CCG. Helen’s role includes medication reviews for patients on multiple medications and the frail elderly, drug monitoring and cost saving, quality and safety interventions. She will be working together with community and hospital pharmacists and GPs to improve the health and care of elderly patients.  As well as helping patients it is hoped that this role will take some pressure off GPs, freeing up their valuable time.