Eye Problem?

Often seeing an optician directly is the best option

If you have an eye problem you should first ensure it is not an eye emergency which may need direct input from Eye Casualty in Southampton or Bournemouth. See the “Eye Emergencies” box for details below. If your issue is not an emergency then review the other services available which are detailed further down this page.

Non-urgent advice: Eye Emergencies

Eye emergencies include:

A chemical injury, severe trauma such as a penetrating eye injury, total loss of vision, excruciating pain, your eyelid being so swollen the eye cannot be seen at all.

If you have one of these issues you should attend eye casualty at Southampton General Hospital or Bournemouth Hospital. Click on the hospital links for details about what to do as you may need to phone before attending.

If your issue is not an eye emergency then see below.

Non-Emergency Eye Issues:

Two services are available locally which enable you to get telephone advice and then if needed be seen by an optician on the NHS. This is for adults and children. Those under 16 need to be accompanied by an adult. They can refer on to the hospital eye departments if needed.

You can call 0300 303 4922 9am-5pm Monday to Friday to book

Non-urgent advice: Urgent Eyecare Service

Red or painful eye or eyelids

Recently occurring flashes and floaters

Recent and sudden loss of vision

Foreign body in the eye

For more information click here

Non-urgent advice: Minor Eye Conditions Service

Dry, gritty or uncomfortable eyes

Eye irritation and inflammation

A lot of recent discharge from the eye or watery eye

Ingrowing lashes

For more information click here

All other requests for care we would recommend going through our Klinik system