Message From Our Practice Manager

Posted by: siteadmin - Posted on:

Dear Patients

I am sorry some of you have raised concerns regarding our recent response times.

The recent change in flu deliveries has caused a huge increase in staff’s already unsustainable workloads, and inconvenience and unneeded anxiety for our patients who we know are keen to be protected ahead of winter. 

This is on top of the chaos already being caused by the shortage of blood test bottles, which is leaving hardworking doctors and practice teams bearing the brunt of understandable frustrations from patients when the problem is well outside of your and our control.

Our Practice plans well ahead and ordered our seasonal flu vaccine back in September, 2020 and have spent the last months and weeks meticulously planning for the flu vaccination programme, inviting and booking patients in for their jabs, only now to have to contact them all again to cancel or reschedule appointments. 

We strive to give the best care and attention to our patients; however this is becoming increasingly difficult as we are too experiencing a huge backload of routine and chronic work from COVID.

There is a definite tiredness / fatigue of staff as we struggle with the misconceptions that we are closed or not seeing patients face to face.  I can assure you that this is not the case and our Practice Team are working tirelessly to ensure we provide the best possible care we can.  At the moment telephone triage will continue so we can continue to deal with increased medical demands.  

Continuation of telephone triage and a smaller number of GP bookable face to face appointments allows us to deal with the increased day to day demand. 

At the moment we do not have any definite news on 3rd COVID vaccinations but we will contact patients as and when we have the age groups confirmed by NHS England and the vaccine is available.

In the meantime please be patient with our team, they will do their best to help you.

Jan Lamont, Practice Manager